Romex Software Forum

Hi,

I've recencly purchased a Professional license for this product. Now I regret not testing it prior to buy but anyway...

I'm having an issue where the program freezes as soon as I activate IM at the options tab. It's not the system which hangs but just your application window. System continues working fine and any vSuite predefined "regular" ramdisks continue working ok. But vSuite ramdisk application remains unresponsive, can't be closed even trying to kill the process from the task list. Can't open a second instance as it reports it's allready running.

Only way to close app is to reboot the system as closing and restaring session shows the app still running. Of course I've been unable to use IM, which was the main reason I bought your product in the first place....

Ah, of course I've been playing with the reserve first and hibernate options when trying to activate IM...

Sys specs:
- Dell Latitude D820
- 4 GB RAM
- XP SP3, 32bit
- Intel GMA 945GM with Intel's driver

Hi,
The 945GM chip doesn't support PAE and memory remapping feature. It has only 32 address lines, not 36 address lines as 965 chip and later.

So we have to say that the Invisible Memory can't be activated...

We will fix this issue to prevent freeze and display a correct message that hardware is not supported.

You may request a refund since we have not sent you the license file yet.

Ah, ok

As stated I should have checked before...

Thanks for a prompt response.

Just one thing: running on an unsuported chipset should be detected and the option be disabled instead of freezing..

yes, we will fix it. thanks for your bug report.