Bluescreen of death Topic is solved

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ringram
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Bluescreen of death

Post by ringram »

Well the new Win8.1 death screen anyway.
Upgraded to 0.99 and its died 2x now.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (rxfcv.sys)

Removing software to see if error goes away. Will check back for a fixed version later.
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Re: Bluescreen of death

Post by Support »

Can you send us the minidump file to us ([email protected])? You may find it in the folder "[Windows]\Minidump" by default.
For more details on the dump file, please see
http://www.romexsoftware.com/en-us/know ... -file.html
Thanks.
ringram
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Posts: 13
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Re: Bluescreen of death

Post by ringram »

More info here.
Minidump will be emailed..

OVERLAPPED_MODULE: Address regions for 'acpials' and 'tunnel.sys' overlap

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
rxfcv+686e
fffff800`010a286e 488b09 mov rcx,qword ptr [rcx]

EXCEPTION_RECORD: ffffd000234146d8 -- (.exr 0xffffd000234146d8)
ExceptionAddress: fffff800010a286e (rxfcv+0x000000000000686e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT: ffffd00023413ee0 -- (.cxr 0xffffd00023413ee0;r)
rax=0000000000000000 rbx=ffffd000224410a0 rcx=0000000000000000
rdx=0000000000000000 rsi=000000000001ed02 rdi=ffffe00000455990
rip=fffff800010a286e rsp=ffffd00023414910 rbp=0000000003de50fb
r8=ffffe00000455990 r9=ffffd00022806fe0 r10=ffffe00002870b20
r11=ffffdff01f000000 r12=ffffe00002870760 r13=0000000000000000
r14=000000000f7943ec r15=ffffe00002870850
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
rxfcv+0x686e:
fffff800`010a286e 488b09 mov rcx,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=0000000000000000 rbx=ffffd000224410a0 rcx=0000000000000000
rdx=0000000000000000 rsi=000000000001ed02 rdi=ffffe00000455990
rip=fffff800010a286e rsp=ffffd00023414910 rbp=0000000003de50fb
r8=ffffe00000455990 r9=ffffd00022806fe0 r10=ffffe00002870b20
r11=ffffdff01f000000 r12=ffffe00002870760 r13=0000000000000000
r14=000000000f7943ec r15=ffffe00002870850
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
rxfcv+0x686e:
fffff800`010a286e 488b09 mov rcx,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: NULL_DEREFERENCE

PROCESS_NAME: System

CURRENT_IRQL: 1

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80214fd3150
GetUlongFromAddress: unable to read from fffff80214fd3208
0000000000000000 Nonpaged pool

FOLLOWUP_IP:
rxfcv+686e
fffff800`010a286e 488b09 mov rcx,qword ptr [rcx]

BUGCHECK_STR: AV

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800010a286e

STACK_TEXT:
ffffd000`23414910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`0045d6c0 : rxfcv+0x686e


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: rxfcv+686e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: rxfcv

IMAGE_NAME: rxfcv.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 52e77274

STACK_COMMAND: .cxr 0xffffd00023413ee0 ; kb

FAILURE_BUCKET_ID: AV_rxfcv+686e

BUCKET_ID: AV_rxfcv+686e

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_rxfcv+686e

FAILURE_ID_HASH: {75170807-422d-fba2-a35f-ab86150b3114}

Followup: MachineOwner
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Re: Bluescreen of death

Post by Support »

This issue is fixed in version 1.0.1. Thank you!
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