Kernel component is not runnung after windows 10 update Topic is solved

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someone
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Re: Kernel component is not runnung after windows 10 update

Post by someone »

I got a valid license, it says "registered" in the title bar of the window.
I suspect there is a problem when the upgrade of a windows version is done, nothing specific related to the windows version, just hpw windows updates its kernel maybe. is there a way to do a "clean" reinstall? ie remove all components cleanly? a simple uninstall does not seem to suffice.

BR
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Re: Kernel component is not runnung after windows 10 update

Post by Support »

A little bit weird...I remember that if kernel component is not running, the PrimoCache GUI will not show "registered".
Could you please check followings?

1. You may check if there are any unexpected scripts running at computer startup/shutdown by following steps.
a. Open GPE by entering "gpedit.msc" (no quotes) into the Run dialog (Win+R).
b. In the left panel, select "Windows Settings" under "Computer Configuration."
c. Double-click "Scripts (Startup/Shutdown)" in the right panel.
d. Double-click "Startup" and "Shutdown", and check if there are any scripts.
e. In the left panel, select "Windows Settings" under "User Configuration."
f. Double-click "Scripts (Logon/Logoff)" in the right panel.
g. Double-click "Logon" and "Logoff", and check if there are any scripts.

2. Some antivirus software, like 360 Total Security or 360 antivirus, might block the PrimoCache kernel drivers (Windows\system32\drivers\rxfcv.sys and rxbsknl.sys). You may need to put these drivers into whitelists.

3. One user gave us a feedback before that Diskeeper may cause this problem. He discovered that even after uninstalling Diskeeper (prior to installing PrimoCache) there was a service still running for Diskeeper. After manually removing it and restarting, PrimoCache worked without problem.

4. PrimoCache kernel driver detects an error. PrimoCache will log an event indicating the error cause. You may check Windows Events and see if there were any events from the source "FancyCcV".

Thanks.
someone
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Re: Kernel component is not runnung after windows 10 update

Post by someone »

I checked for any scripts, none for computer and none for user login
I'm only running the default windows antivirus (windows defender)
I checked for anything relatedf to "Diskeeper", but it seems i never installed that on my system, at least there is not trace of it.
I opened the windows event viewer and searched for "primo", "fancy" and "rxfcv", but to no avail except the log info message that the "PrimoCache Driver" has been installed successfully.
primouser
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Re: Kernel component is not runnung after windows 10 update

Post by primouser »

Hi,
I've just upgraded to Windows 10 and I wanted to install PrimoCache on new system.
Is is safe to use this 3.0.8 internal version? Should I wait for official release?

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Re: Kernel component is not runnung after windows 10 update

Post by Support »

@someone, could you please open the registry editor and locate to the branch HKEY_LOCAL_MACHINESystem\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f}
and then check the "LowerFilters" value in the right panel, is there "FancyCcV" included? Or could you upload a screenshot for our checking?
Thanks.
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Re: Kernel component is not runnung after windows 10 update

Post by Support »

@primouser, yes, v3.0.8 is safe as v3.0.2
someone
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Re: Kernel component is not runnung after windows 10 update

Post by someone »

yes, the LowerFilters key contains fancyccv, its content is:

FancyCcV
fvevol
rdyboost
iorate

BR
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Re: Kernel component is not runnung after windows 10 update

Post by Support »

@someone, could you please try v3.0.9 and see if this version helps? It can be downloaded from the following page.
http://www.romexsoftware.com/en-us/prim ... nload.html
Thanks.
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